Experience and technical background

• Owned and operated Dudefish Printing, managing end-to-end business operations including production, marketing, finance, insurance, website maintenance, and event sales.
• Sourced new print ideas and managed the full production cycle from printing through post-production.
• Researched and applied to markets and events, prepared marketing collateral, and set up and staffed the sales booth.
• Analyzed product sales performance to identify selling and non-selling items and inform business decisions.
• Streamlined the packing process to improve operational efficiency.
• Developed custom software to track market applications, company finances, and profits.
• Maintained the company website and handled all company insurance and financial management.
• Provided customer service at events, including answering questions and encouraging hands-on product interaction.
• Collaborated with a small family team, gathering feedback and maintaining morale to ensure team members felt valued.
• Networked with other vendors and market organizers, earning specific return invitations to multiple markets for being easy to work with.

• Welcomed students, managed appointment check-ins, answered phone inquiries, and sent email reminders to ensure timely attendance.
• Developed and built a custom lending library check-in and check-out software system to streamline resource tracking.
• Redesigned the daily communication log system to improve shift handovers, ensuring seamless information transfer and task tracking between front desk staff.
• Reorganized the lending library to establish clear inventory records and map available books to their corresponding course schedules.
• Coordinated information and role assignments for events, facilitating effective collaboration among student workers and staff.
• Maintained common areas and managed inventory restocking of snacks and water to ensure a welcoming environment.
• Utilized Google Workspace, Gmail, Google Chat, Zoom, and PC systems to support daily administrative and communication workflows.

• Transported patients to and from homes, facilities, and hospitals using a company vehicle, ensuring safe arrival to appointments
• Assisted patients during loading and unloading, frequently supporting wheelchair passengers
• Secured wheelchairs and passengers using tie-downs and seatbelts in accordance with company policy and legal requirements
• Documented trip details including mileage, origin, and destination; completed and submitted required paperwork for billing
• Answered multi-line phone calls and triaged requests, handling scheduling issues and routing billing calls to the billing department
• Assisted dispatcher with driver scheduling for patient pick-ups and drop-offs
• Designed and built a Microsoft Access scheduling tool (“Pollywog”) to import TripLink CSV exports, structure trip data, and generate driver schedules for dispatcher review
• Automated driver schedule distribution by generating and emailing schedules directly to drivers, minimizing training needs for drivers
• Reduced nightly scheduling preparation from an average of ~4 hours to ~30 minutes by replacing a manual process with an automated workflow
• Developed and refined a trip-assignment algorithm to optimize routing and scheduling based on driver location, timing, and vehicle fit, avoiding inefficient cross-town dispatching
• Incorporated vehicle capability rules (wheelchair, ambulatory, stretcher) into scheduling logic to prevent incompatible trip combinations on a route
• Improved automated schedule-placement accuracy from ~75% to ~93% over three years through iterative algorithm tuning and process optimization
• Troubleshot and resolved ongoing software bugs and maintained the scheduling tool after launch
• Trained dispatcher and billing staff on the nightly workflow to download TripLink data, upload CSVs, run schedules, complete checks (e.g., empty pool), and send driver emails
• Tracked fleet maintenance using a spreadsheet and managed service intervals (oil changes, repairs, recalls) across vans
• Coordinated vehicle downtime with dispatch, drivers, and an on-site repair shop to complete maintenance while minimizing operational disruption
• Created and implemented a company-wide accident response kit to standardize accident information collection for drivers, reducing follow-up communications by an estimated 2+ hours per incident
• Maintained situational awareness of driver locations and activities to support day-to-day operations
• Earned a bonus and two raises for delivering operational time savings and coordinating implementation of the scheduling automation initiative